While sifting through one review site after another, it became hard to find authentic opinions relating to the different web hosting companies. I wanted to host with a company I could trust my business with and who ran a professional business with an actual brick and mortar presence. They are complimented by a staff of over 35 along with over 18 years as a business in the industry.
This was important to me since I appreciate the Canadian privacy laws, which are less intrusive then those of our neighbour south of the 49th parallel. There are also certain business sectors which require that your data is hosted in Canada.
You will only appreciate this when you need it. Having worked in tech support myself for over a decade, I began to appreciate knowledgeable in-house technical support. In my experience, most issues were resolved in one or two hours, which betters their guarantee of 24 hours for normal support tickets when subscribed to standard shared hosting plans. There do have shorter response time SLA (VIP), depending on your hosting plan. Most of their staff is dedicated to support in some way or another. You can even visit their Vancouver Head Offices if you are in the area.
Canadian Web Hosting includes a minimum of weekly remote server backups for all shared hosting accounts that are under 10GB. This is actually fairly healthy cutoff as most websites/blogs will use less than 2GB. Of course, you can create and download your own backups at any time. Daily backups and those needed for larger accounts are available at an additional cost.
Absolutely, sign up. Try them. There is nothing to lose. You will receive a 60 day money back guarantee with Canadian Web Hosting for any shared hosting plan. If you choose one of the CA Cloud (ie: CA Cloud Unmanaged SSD Server) plans you can qualify for a 30 day trial to test out the service. When choosing between Windows Hosting and Linux Hosting, I would also choose Linux. It is the standard. It is open source. It is more secure. CPanel and all your favourite formats such as Wordpress and Magento love it. When I signed up initially, I decided to change services within Canadian Web Hosting. The process was smooth and seamless. Easy. Efficient. Credits applied to the new package after the change.
Even though I thought I was tech savvy, the Free Setup and Transfer was a valuable resource. This made an easy move to Canadian Web Hosting. They also use Softaculous which allows you to one-click install hundreds of different software components. Examples include your favourite CMS (Wordpress, etc), eCommerce and forum engines. Canadian Web Hosting utilizes the current stable versions of cPanel, PHP, MySQL, etc.
The are SSAE 16 SOC 1 Type 2 certified and have a SLA (Service Level Agreement) that guarantees 100% network availability with 100% redundancy between their Vancouver and Toronto Data Centers. What's even better, you can even choose which data center location you want when using traditional hosting (non-cloud). This is beneficial if you and/or your client base is located closer to either of the locations (lower latency).
Shared Hosting Linux plans start as low as $3.95/m. The $9.95 Express Plan (Linux Shared Hosting) is the one I recommend and will be optimal for most personal and small business plans. Shared Hosting with dedicated IP and SSH2 start at $13.95/m (SSL Ready). Rapid SSL certificates start as low as $40.00/year (the first year is free with the Enhanced Plan).
At one point this did not make a difference. However, with the rise of the USD against our Canadian dollar, it has become a real savings to be paying in Canadian Dollars. Additionally, if you are paying in American dollars as a non-Canadian, there is a real bonus making already well priced hosting an absolute bargain. Several other Canadian Web Hosts still bill in USD, making their hosting plans more costly.
My personal experiences with technical support and sales have been very good. The support staff at Canadian Web Hosting were always thorough and patient in the process of discovery and correction, even when some of the issues were caused by myself and not their hosting service. I always loved that my website was hosted on Canadian soil, subject to Canadian privacy laws rather than foreign laws south of the border. Canadian Web Hosting is still in my top three (3) Canadian Host choices, providing a wide ranger of features, plans, price points, and upgrade options. In addition to the traditional shared hosting (I had the Linux Shared Hosting Express Plan), they also offer VPS, Managed Cloud, Flexible and Private Cloud, Shared Cloud, Dedicated Hosting and now Cloud based unmanaged SSD Hosting Servers at a steal of a deal. For the traditional shared hosting plans, choose the data centre closest to your target market (Toronto or Vancouver). In 2015 Canadian Web Hosting continued to expand their cloud hosting plans and invested in infrastructure. No one is perfect. What truly matters is how they deal with issues when they arise, in which they got a gold star from me. In my experience they were what I was looking for. They are also active on Facebook and Twitter. Would I choose them again? Yes.