The path to hosting your own website winds down many roads. For me, this has led me back to Canadian Web Hosting in 2017. I have been a long time fan and had also used their services in the past. For me, stability in size is also a strong consideration. The ability to be large enough to weather the changes in technology yet still maintain enough personal nature where you don't feel like just an account number. With over 40 staff, in-house support, an A+ BBB rating and having been in business for over 18 years, I know they will be there for myself and my clients.
My experiences have been good with communication being excellent.
This was important to me since I appreciate the Canadian privacy laws, which are less intrusive then those of our neighbour south of the 49th parallel. There are also certain business sectors which require that your data is hosted in Canada.
You will only appreciate this when you need it. Having worked in tech support myself for over a decade, I began to appreciate knowledgeable in-house technical support. In my experience issues were resolved by qualified staff. No canned scripts. There do have shorter response time SLA (VIP), options depending on your hosting plan. They are dedicated to serving you regardless of their designated job title. While in Vancouver, arrange to meet the staff at their HQ.
Remote Server Backups are standard for all shared hosting accounts that are under 10GB are included. This is more than adequate as most websites will use less than 2GB. I know this (dougf.ca) website is less than 500MB. Of course, you can create and download your own backups at any time.
Absolutely, sign up. Try them. There is nothing to lose. You will receive a 60 day money back guarantee with Canadian Web Hosting for any shared hosting plan. If you choose one of the CA Cloud (ie: CA Cloud Unmanaged SSD Server or CA Shared cPanel) plans you still receive a 30 day trial to test out the service. CPanel and all your favourite applications such as Wordpress, OpenCart and Magento are available as single click installs. Upgrading within Canadian Web Hosting is easy an painless. You will never outgrow their offerings. From shared hosting to full fledged server plans, they have you covered.
They are ISO 27002, SSAE 16 AT 101 SOC 2 and SOC 3 certified and have a SLA (Service Level Agreement) that guarantees 100% network availability with 100% redundancy between their Vancouver and Toronto Data Centers. More importantly they are also PIPEDA (The Personal Information Protection and Electronic Documents Act) and 100% PHIPA (The Personal Health Information Privacy Act) compliant. They also utilize COBIT for the IT framework.
At one point this did not make a difference. However, with the rise of the USD against our Canadian dollar, it has become very beneficial to pay in Canadian Dollars. Additionally, if you are paying in American dollars as a non-Canadian, there are real savings placing a well priced web host into an absolute bargain. Not all other Canadian hosts bill in Canadian Dollars.
Responses to my questions from technical support have been clear and well communicated. Interactions with customer care staff, such as their social media coordinator, Cindy, have been refreshing. As a note, she has gone out of her way to make my experience what it has been. I do always feel patriotic and more at home when I host on Canadian Soil. Our privacy laws offer the consumer more protections. They offer a large selection of services from entry shared hosting to dedicated servers and beyond.